If you are unsatisfied with your purchase, you have 30 days from the date you purchased your order to request a refund. Shipping cost / Shipping protection / VAT / Import taxes are NOT refundable nor covered by the Mellentrend Warranty. The product must be in new /unused/resealable condition with all its original packaging and accessories intact. Your return will be rejected or subjected to a 25% restocking fee if it does not meet these requirements.

Mellentrend’s 30-day Satisfaction Guarantee Policy only applies to orders that are placed directly from our website at [email protected].

To request a refund, please email us at [email protected]. to obtain an RMA (Return Merchandise Authorization) number. Returns will not be processed without an RMA number. After we receive and inspect the item, we will issue you a refund. Please note that shipping charges will not be refunded.

To begin your return request, the following information is required:

1. Mellentrend Order number
2. Name and address on the order
3. Product model and serial numbers

Our returns warehouse address is:
2750 Mission Blvd, Ontario, CA 91761, US

Mellentrend has the right to inspect all returns. Restocking fees and chargeback may apply for items that are returned incomplete.
Shipping cost / Shipping protection / VAT / Import taxes are NOT refundable nor covered by the Mellentrend Warranty.